Ventura is continuing to position itself at the forefront of transport innovation with the launch of Hailo across its Melbourne bus network – a groundbreaking accessibility technology designed to make public transport easier, safer and more inclusive for passengers.
As one of Victoria’s largest and most established bus operators, Ventura has proudly connected communities for more than 100 years. The introduction of Hailo represents the next step in Ventura’s ongoing investment in smarter, customer-focused transport solutions that improve the everyday journey experience for all passengers.
Hailo is an innovative mobile app that allows passengers to digitally “hail” their bus in real time directly from their smartphone. The technology gives customers greater confidence while travelling by alerting drivers that a passenger is waiting at a stop and notifying them if additional assistance may be required, such as wheelchair ramp deployment or extra boarding time.
The launch highlights Ventura’s commitment to embracing technology that creates a more connected, inclusive and accessible public transport network. Designed to support passengers with disability, seniors, parents with prams, and customers who may feel anxious using public transport, Hailo helps remove barriers and gives passengers greater independence and confidence while travelling.
The app also includes live bus tracking, stop notifications and real-time journey updates, helping improve the overall customer experience for all passengers.
Importantly, the technology was developed in collaboration with leading accessibility and advocacy organisations including Guide Dogs Victoria, Vision Australia, Blind Citizens Australia and Cerebral Palsy Alliance to ensure the platform delivers practical, real-world outcomes for the community.
Ventura continually invests in initiatives that improve accessibility, safety, sustainability and customer experience. The rollout of Hailo reinforces Ventura’s vision of creating a modern public transport network that evolves alongside the needs of Melbourne’s growing and diverse communities.
Passengers using Hailo can:
- Digitally hail their bus in real time
- Notify drivers of accessibility requirements
- Track buses live while waiting
- Receive onboard journey notifications
- Get alerts when approaching their stop
- Travel with greater confidence and independence
By launching Hailo, Ventura is not only enhancing accessibility – it is helping shape the future of public transport through innovation, technology and a continued commitment to connecting communities.
Watch here: https://youtu.be/AkQviCFOL_g
