Dear Customer Service Team, I am writing to formally commend one of your bus drivers for the excellent service my daughter, Kimmie received on the 30 January on Route 754 bus stop at Glen Waverley (10.17am). The driver stood out for his exceptional patience and commitment to safety and helpful attitude. He went above and beyond by helping the passengers particularly my daughter, Kimmie who has special needs . His instructions and his actions to keep her safe was exemplary and I’m assured that my daughter ‘s future commutes will be pleasant and in good hands.