Our commitment to you
At Ventura, we’re committed to making every journey safe, reliable and welcoming. Our Customer Charter outlines what you can expect when travelling with us:
Reliable services
A safe, smooth and comfortable trip
Helpful staff and clear travel information
Friendly and professional drivers
Clean and tidy buses
Accessible and inclusive services
Read our Customer Charter to learn more about these commitments and how we measure our performance.
Download our Customer Charter (PDF)
Helpful travel information
Plan your journey with these useful resources:
- Live Track your Ventura bus
Track your bus with the Ventura Tracker app. Available on your app store
For travel assistance or lost property enquiries, contact our Customer Service Team.
Your feedback matters
Your compliments, suggestions and concerns help us improve our services.
Call (03) 9771 4300 or email enquiries@venturabus.com.au.
