Accessible Travel Guidelines


Ventura recognises the diverse needs of the travelling public, as well as its obligations under the Disability Discrimination Act, by continually improving its capacity to carry essential mobility aids (such as wheelchairs), and other disability mobility aids such as ride-on scooters and motorised vehicles.

More than 95 per cent of Ventura’s buses are already wheelchair-accessible and all of our weekend and public holiday bus services utilise wheelchair-accessible vehicles.

All SmartBus vehicles are able to ‘meet’ the bus stop at the same level eliminating the ‘step’ to board the bus.

Some of our bus routes are fully wheelchair-accessible and others are partly wheelchair- accessible.

Ventura can specifically schedule a low-floor bus for individuals with mobility aids such as wheelchairs, scooters and motorised vehicles, provided adequate notice (preferably the day before) is given.

The Driver’s Role

The driver is required to lower the bus and engage the wheelchair ramp in situations where the stop is not fully wheelchair accessible.

It is important that the ramp is deployed on stable ground and that the bus is as close to the kerb as is safely possible. The ramp has a safe working load (SWL) of 300kg. Failure to deploy the ramp on stable ground may result in an injury to the driver or customer.

Ventura does not refuse carriage on the grounds of disability; drivers do however need to have regard to the safety of everyone travelling on their bus and the comfort and convenience of all members of the travelling public.

When assisting a customer using a wheelchair or scooter to board their bus, the driver must ensure that they park in the designated spaces (behind the driver’s seat near the fold-out seats) and if they are in a wheelchair, ensure that the chair is locked and turned side-on (facing out of the side windows) to minimise the possibility of the chair moving should the driver have to brake suddenly.

Please see the following page for details of mobility aid specifications.

Mobility aid specifications

The following mobility aid specifications are recommended:


Mobility aids (wheelchairs, scooters or motorised vehicles) should:

  • Fit within a space of 1300mm (length) by 800mm (width).
  • Be no more than 750mm wide at a height of 300mm above the ground to fit between the wheel axles of a bus.

Additionally, the total weight of the customer, their assistant and their mobility aid must be less than 300kg. This is to ensure they do not exceed the maximum weight capacity of the boarding devices such as ramps.

Customers may be unable to travel if their mobility aid exceeds these standard wheelchair dimensions (1300mm long x 800mm wide).


Mobility aids (wheelchairs, scooters or motorised vehicles) should:

  • Move backwards and fowards.
  • Have effective brakes to help maintain stability.
  • On regional coaches, have restraint devices.

Mobility aids (wheelchairs, scooters or motorised vehicles) should:

  • Turn 180 degrees within an area 2070mm x 1540mm.
  • Be able to cross a horizontal gap up to 40mm wide.
  • Mount a vertical rise (bump) of up to 12mm.
  • Cross grates in vehicles up to 13mm wide and 150mm long.
  • Go up and down a ramp with a 1:14 grade unassisted.
  • Go up and down a ramp that is less than 1520mm with a 1:8 grade.
  • Go up and down a ramp with a 1:4 grade with assistance.